Clinica Animalia

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PRIVACY POLICY

1. Controller Identification

This website is owned by Animalia QB – Serviços de Veterinária e Agrícolas, Lda., with registered office in Criação Velha, Madalena, Pico Island, Azores, tax identification number 513197150 hereinafter referred to as "Animalia", which acts as Personal Data Controller.

You can contact us through the following means:

2. Scope and Purpose

This Privacy Policy applies to all personal data collected through the website clinicanimalia.pt, as well as other communication channels that refer to this policy.

The purposes of processing personal data are:

  • Manage contact requests, information requests, or quote requests;
  • Allow reservations, registrations, purchases, or subscriptions to services;
  • To fulfill legal and tax obligations;
  • To send informational or promotional communications, with the consent of the data subject;
  • To improve the browsing experience and website performance.

3. Personal Data Collected

The following personal data may be collected:

  • Identification: first name, last name, company, position;
  • Contact information: phone number, email, address;
  • Payment and billing information (where applicable);
  • Technical browsing data (IP address, cookies, browsing history, etc.);
  • Other data provided voluntarily through forms or communications.

4. Legal Basis for Treatment

Data processing is carried out based on:

  • Performance of a contract or pre-contractual measures (e.g.: quote requests, reservations, online sales);
  • Compliance with legal obligations (e.g.: billing, accounting, communications to authorities);
  • Legitimate interest of the company (e.g.: website security, service improvement);
  • Express consent of the data subject (e.g.: newsletter subscription, marketing communications).

5. Data Preservation

Personal data is kept only for the period strictly necessary to fulfill the purposes that motivated its collection, and/or for the legally required period.
 After this period, the data will be securely deleted or anonymized.

6. Data Sharing and Transmission

Data may be shared with partner entities or subcontractors who provide services to Animalia QB – Serviços de Veterinária e Agrícolas, Lda., such as:

  • Providers of web hosting, computer maintenance, or digital marketing services;
  • Financial, tax, or auditing entities;
  • Public authorities, whenever required by law.

In any case, appropriate contractual and technical measures will be adopted to guarantee the confidentiality and security of the data.

7. International Transfers

Animalia QB – Serviços de Veterinária e Agrícolas, Lda. does not transfer personal data outside the European Economic Area. Should this occur, it will be ensured that the destination country offers a level of protection equivalent to that required by GDPR.

8. Rights of Data Subjects

Under applicable law, the data subject has the right to:

  • Access, correct, or delete your personal data;
  • To limit or oppose treatment;
  • Withdraw previously given consent;
  • Request the portability of your data;
  • Lodge a complaint with the National Data Protection Commission (CNPD).

Os pedidos poderão ser exercidos por escrito para: animalia.qb@gmail.com.

9. Information Security

Animalia QB – Serviços de Veterinária e Agrícolas, Lda. adopts appropriate technical and organizational measures to protect personal data against destruction, loss, alteration, unauthorized access or any form of unlawful processing, ensuring the confidentiality and integrity of information.

10. Cookies and Tracking Technologies

This website uses only strictly necessary cookies for its technical operation, not collecting any personal data for marketing, statistical or advertising purposes.

These cookies do not allow for individual user identification and are automatically deleted when you close your browser.

11. Changes to the Privacy Policy

Animalia QB – Serviços de Veterinária e Agrícolas, Lda. reserves the right to update this Privacy Policy at any time, with changes being published on this website with an indication of the update date.

Last update: 27/10/2025

12. Contacts

For any questions related to the protection of personal data, please contact: